Potteiger Consulting Services, LLC d/b/a Generation Connect (“Generation Connect”, “we” or “us”) owns and operates the website www.generationconnect.app (the “Site”). Generation Connect also develops, operates and distributes certain software applications (“Apps”), which include hosted applications and applications for mobile devices and related service software (the “Service Software”). The Apps have been designed for commercial use in the senior care industry.
If you choose not to provide the requested information, you will not be able to access the Service. DISCLAIMER: ALL AUTHORIZED USERS ARE SOLELY RESPONSIBLE FOR PROVIDING OR OBTAINING ALL NECESSARY AUTHORIZATIONS AND CONSENTS FROM CARE RECIPIENTS/ADULT CHILD/SPOUSE/GUARDIANS REQUIRED UNDER APPLICABLE PRIVACY LAWS FOR THE COLLECTION, AND SUBSEQUENT DISCLOSURE OF A CARE RECIPIENT’S PERSONAL DATA PRIOR TO SHARING OR DISCLOSING SUCH INFORMATION TO ANY AUTHORIZED USERS AND TO ANY THIRD PARTIES THAT HAVE NOT BEEN IDENTIFIED AS AN AUTHORIZED USER. GENERATION CONNECT SHALL NOT BE RESPONSIBLE OR BE HELD LIABLE FOR ANY IMPROPER DISCLOSURES OF SUCH PERSONAL DATA MADE BY AN AUTHORIZED USER TO ANY THIRD PARTY OR ANY OTHER AUTHORIZED USER WITHOUT THE NECESSARY CONSENT.
The following words shall have the meanings ascribed to them as follows:
Authorized User: Any person who has properly registered for the Service; including, but not limited to: clinical providers, family members of care recipients, caregivers, etc.
Care Recipient: A person receiving health, education, and/or other care services. The Care Recipient is added to an Authorized User’s profile for the purpose of storing and sharing information about such Care Recipient’s health or education services with a Care Team and other Authorized Users.
Information Collection and Use; Choice and Consent
Registration and Use of the Service
If you choose to register with Generation Connect, update an existing user account with Generation Connect app or access certain functionality in the Service, you will be required to submit Personal Data. You are responsible for ensuring the accuracy of the Personal Data that you submit to Generation Connect. Inaccurate information will affect your experience when using the Generation Connect Service. Generation Connect is not responsible for the accuracy of any Personal Data uploaded to the Service.
Generation Connect collects Personal Data when users register with Generation Connect through its Service, or when users use Generation Connect products or services. When registering with Generation Connect, we will ask you to provide us Personal Data including, but not limited to your name, address, e-mail address, name of care recipient(s), dates of birth, gender, and relation to Care Recipient (e.g., spouse, adult child, etc.), profession, organization name, organization address and other related information that Generation Connect may ask of you from time to time, and you may submit additional information and comments throughout your use of the Service. When you subscribe to our blog or newsletter, we collect your email address. When you contact us through our website, we collect your name and email address.
Generation Connect collects and uses Personal Data you provide to:
- administer your account and provide customer service;
- create your account;
- provide you with access to the Service and accompanying tools, including engagement planning and other services that may involve sharing your Personal Data and the Personal Data of a Care Recipient with others whom you invite to be part of your Care Team on Generation Connect app;
- communicate with you, and your Authorized Users as applicable;
- reply to your request for information or comments;
- provide information about Generation Connect’s related products and services to you and Authorized Users;
- share your Personal Data with Authorized Users who you have identified to participate in the Service.
- add you as a subscriber to our blog or newsletter, unless you choose to unsubscribe.
You may withdraw or revoke your consent to further use of your Personal Data, and/or object to or block Processing of your Personal Data, by un-enrolling from the Generation Connect Service at any time by contacting Generation Connect Customer Support at (800) 895-2919 or emailing customer service at email@example.com. We will respond to your request in accordance with the laws of the Commonwealth of Pennsylvania.
Personal Data, including PHI which we have already shared with your authorization and Personal Data that we processed prior to your request may not be deleted from the Service system records but will be blocked from further processing without your express permission. A request to withdraw consent or block processing may not apply to information collected by cookies or other tracking technologies or information used internally to recognize you and/or facilitate your visits to the Service, or information we may retain to comply with legal requirements. Any such requests that relate to PHI will be addressed consistent with the requirements of the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”) Privacy Rules or other applicable laws. However, once Personal Data, including PHI, has been shared with any Authorized User, such information is no longer within Generation Connect’s control and thus Generation Connect shall not be held responsible for the further use or disclosure of such Personal Data to any third Parties by an Authorized User.
Cookies and Other Technologies
The Service uses a software technology called "cookies." Cookies are small text files that we place in visitors' computer browsers to store their preferences. Whenever you use the Service, Generation Connect also receives and records information on our server logs from your browser, including your IP address, Generation Connect's cookie information, and the pages you request, and may relate it to the Personal Data you provide.
"Web beacons" are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on the Service from time to time for this purpose.
Users who disable their web browsers’ ability to accept cookies will be able to browse the Site, but will not be able to access or take advantage of all of the features and services on the Site. We therefore recommend you do not block or disable these cookies. To find out more about cookies, including how to see what cookies have been sent and how to manage, as well as delete them, visit: www.allaboutcookies.org.
Protection of Your Information
We will take appropriate technical and organizational safeguards to protect Personal Data from theft, other loss, misuse, and any unauthorized access, copying, collection, use, disclosure, alteration, forgery, destruction or technical errors. We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
For U.S. residents, certain health and medical information about you and/or Care Recipients is protected under HIPAA and applicable state law. This information may be provided by you online or offline, or may be collected by us from other methods such as through an Authorized User. Similarly, we may use your Personal Data as permitted by HIPAA and applicable federal or state law.
Generation Connect follows best-practice standards to protect your Personal Data including, but not limited to secure server software (“SSL”), firewalls, and encryption during transmission and at rest to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. All Personal Data is transmitted, stored, and processed in a secure environment in accordance with the Privacy and Security Rules, as applicable, under HIPAA and related guidance. However, no method of electronic transmission or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We will retain Personal Data for as long as necessary to provide our Services and in accordance with applicable regulations, including HIPAA. We will also retain and use Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. At no point in providing the Service does Generation Connect store or maintain unsecured ePHI.
NOTE TO COVERED ENTITIES: The Generation Connect App (Service) is not an Electronic Health Record (“EHR”) service, nor does it provide for the storage and maintenance of medical records and should not be used as such by any clinical/healthcare providers using the Service. As a Covered Entity, you remain solely responsible for maintaining original medical records of any Care Recipient.
Moreover, if you are a Covered Entity under HIPAA and you are using the Generation Connect Service, you agree to also be bound by the Business Associate Agreement attached to and incorporated into the accompanying Terms of Service.
Information Sharing and Disclosure
Generation Connect does not rent, sell, or share your Personal Data with third parties for their direct marketing purposes. We may disclose your Personal Data and non-Personal data to third party vendors who help us operate the Service. These third parties are contractually obligated to maintain the confidentiality of your Personal Data consistent with the terms of this Policy and to comply with applicable data protection laws.
International or Cross-Border Transfer of Your Personal Data and Your Express Agreement
Links to Other Platforms; Transactions with Third Parties
The Service may contain links to other sites that are not owned or controlled by Generation Connect. Please be aware that we are not responsible for the privacy practices of these other Sites. We encourage you to review the privacy policies and statements of such other sites to understand their information practices.
Children and Minors
Our service is not intended for users under the age of 13 in the U.S., or under the majority age in their jurisdiction of residence if outside the U.S., and we do not knowingly collect any Personal Data from children or minors. If we become aware that a person submitting Personal Data is under the required age, we will delete the information as soon as we become aware. According to our Terms of Service, all users represent that they are at least the age of majority in their jurisdiction of residence, or 13 years old if in the U.S.
Accessing Your Information
You may access, review, change, correct, update or cancel or delete your Personal Data, oppose processing, request information about our collection, use and disclosure of such information, and request information on our policies and practices relating to the disclosure of information to our service providers, by contacting us at firstname.lastname@example.org or (717) 825-6332.
You may also contact us at:
Customer Support – Privacy Officer
441 Country Club Road
York, PA 17403
Phone: (717) 825-6332
Terms of Service
Please also visit our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our website and Service.